CUSTOMER CARE

Should you have any queries about our products we’re always happy to help. Drop us a quick message with your details below and we will respond to your query within 24 hours.

Have any questions or concerns?

We’re always ready to help!

Call or visit us at

57A Cheetham Hill Road,
Manchester
UK
M4 4FS
0044 (0) 161 669 5864

or send us an email to: info@opal.boutique

 
RETURNS

How soon will I receive my order?
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. All items in stock will normally take 4 to 5 working days. Most items if custom made will take up to 4 weeks.

What do I do if I have received the wrong item or my item is faulty?

In the unlikely event that you have received the wrong item, you should immediately contact customer service via email at info@opal.boutique, we will respond within 48hrs, and advise you how to correct the mistake. Alternatively call our store during opening hours on  0161 669 5864

How do I contact customer service?

Please email info@opal.boutique. All e-mail messages are treated as priority. We will reply to your enquiry within one business day.

 
FAQ

Do you provide International delivery?

Good news! Yes we ship internationally.

What is your returns policy?

Please be advised that as all outfits are custom stiched for standard sizing by our in-house tailors we are unable to offer returns or exchange on our products. This does not affect your statutory rights.

 

Can I be a Stockist?

Retailers interested in stocking our products, contact our sales team.

How do I track my order?

After you place your order, a receipt will be emailed to you. As soon as your package is assigned a tracking number, you will receive another email with the tracking number linked to the courier’s website, where you can view delivery status.

 

What are your delivery options?

We offer tracked and normal shipping worldwide.

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